qUAD - THE LEADERSHIP CHALLENGE
DURATION
Two (2) days
WHO SHOULD ATTEND
Senior Management, Middle Management, Supervisors and personnel involved in implementing Total Quality Management techniques.
AIM
To provide the skills and knowledge necessary to:
Understand Total Quality Management (TQM)
Build Quality, Utility, Accuracy and Dependability
Increase morale, company alignment and productivity
Increase customer loyalty
CONTENT
QUALITY
History of Total Quality Management
The cost of quality
Setting standards
Steps towards quality
Company Culture - assuring success in Total Quality Management
Customer/supplier relationships
Quality and good health parallels
Stages of maturity
UTILITY
Timing and results
Work Tracking System
Limits of time
The value of time
Today Not Tomorrow
How to tell if you are a procrastinator
Breaking out of the rut
How to conduct effective meetings
ACCURACY
Three vital factors that influence accuracy
Achieving Peak Performance
"C" Zone and Peak Performance
Dealing with errors and poor performance
Attitudes towards accuracy
Learning from failure
Effective listening
DEPENDABILITY
Major reasons why people are not dependable
Importance of deadlines
Dependability/motivation
Effective delegation
Joint problem solving
Changing employee attitudes and gaining participation
The Action Contract